Terms of sale
TERMS OF SALE
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Seller and Scope
These Terms of Sale govern consumer purchases from Halo at halostore.co.
The seller is Alexandru Breazu EI, a sole trader operating under the French micro-enterprise regime, and established at Ile de France, France.
Contact email: haloshopcontact@proton.me
Telephone: +33 6 95 86 36 82
The version presented and accepted when the purchase contract is concluded applies to that order.
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Products
We sell essential oil diffusers and the accessories described on our website.
Each product page specifies the essential characteristics of the item, including its features and the contents of the package.
Essential oils, power adapters and other accessories are included only where expressly stated.
Please check the stated electrical specifications, plug type and compatibility requirements before ordering. We remain responsible for the accuracy of the information supplied and for product conformity.
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Prices
Prices are displayed in the currency indicated on the website.
Applicable taxes collected by us and delivery charges are disclosed before payment. VAT treatment is shown in accordance with our tax status and the destination of the order.
Where import charges are not collected by us, the applicable arrangements are disclosed before purchase.
Price changes do not affect contracts already concluded.
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Ordering
Before submitting an order, you can review the selected products, delivery information and total price and correct any errors.
Submitting an order through the payment button creates an obligation to pay. The purchase contract is concluded when we send an order acceptance confirmation.
An automated acknowledgement of receipt does not by itself constitute acceptance unless it expressly confirms acceptance.
If we cannot accept an order, for example because goods are unavailable or payment cannot be authorised, we will inform you and refund any amount already collected.
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Payment
Available payment methods are displayed at checkout.
Payment must be authorised before the order is processed. Transactions are handled through the payment services offered by our store.
If a payment issue occurs, contact us before submitting duplicate orders.
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Delivery
We deliver to the address specified in your order, within the timeframe communicated before purchase.
Our Shipping Policy sets out available destinations, processing arrangements, delivery charges and assistance for delivery problems.
Where French consumer law applies, failure to deliver within the agreed period may entitle you to set an appropriate additional deadline and then terminate the contract if delivery still does not take place. Immediate termination may be available in the circumstances provided by law.
Following valid termination for non-delivery, sums paid are reimbursed within the applicable statutory period.
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Withdrawal and Returns
We provide a 14-calendar-day withdrawal period as described in our Return and Refund Policy, which includes the notification process, return arrangements, reimbursement terms and model withdrawal form.
The direct cost of a change-of-mind return is payable by the customer. Costs relating to a valid statutory guarantee claim are handled according to the applicable guarantee.
Dispatch does not remove an applicable right of withdrawal.
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Statutory Guarantees
Consumers benefit from applicable statutory guarantees independently of any optional commercial warranty.
Under French law, the legal guarantee of conformity covers qualifying defects appearing within two years of delivery. For new goods, defects appearing within that period are presumed to have existed at delivery unless shown otherwise.
You may request repair or replacement, subject to the statutory conditions. The remedy must be free of charge, without major inconvenience and within 30 days. A price reduction or termination may be available where the legal conditions are met, including if an appropriate remedy is refused, fails or takes too long.
The statutory extension or renewal of guarantee periods following repair or replacement applies where required by law.
You also benefit from the French legal guarantee against hidden defects. An action must generally be brought within two years of discovering the defect. Available remedies include returning the goods for reimbursement or keeping them with a price reduction, subject to the legal conditions.
For a guarantee claim, contact [CONTACT EMAIL]. Your statutory claim is against us as seller; you are not required to rely exclusively on the manufacturer.
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Use of Products
Use the product in accordance with its instructions, including the stated requirements for power supply, cleaning, filling and compatible substances.
Do not add essential oils to a device unless the product instructions expressly permit it.
Our diffusers are sold for their stated household and fragrance functions. We do not promise medical or therapeutic outcomes.
Damage caused by misuse is assessed according to the circumstances and applicable law. It does not automatically remove rights relating to an independent product defect.
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Responsibility
We remain responsible for performing our contractual obligations, including where fulfilment partners or carriers are involved.
Nothing in these terms excludes mandatory consumer guarantees or liability that cannot lawfully be excluded.
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Complaints and Mediation
Send complaints to haloshopcontact@proton.me, with your order reference and a description of the issue.
If the dispute remains unresolved after a prior written complaint, eligible consumers may use the following appointed consumer mediator free of charge, subject to the applicable conditions:
[MEDIATOR NAME]
[MEDIATOR POSTAL ADDRESS]
[MEDIATOR WEBSITE]
Mediation does not remove your right to bring proceedings before a competent court.
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Applicable Law
These Terms of Sale are governed by French law.
This choice does not deprive consumers of mandatory protections applicable in their country of habitual residence where those protections apply.
Disputes may be brought before the courts competent under the applicable rules. No clause requires consumers to use a court contrary to their mandatory rights.
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Personal Data
Information provided during a purchase is processed as described in our Privacy Policy.