Refund policy

RETURN AND REFUND POLICY

Overview

This policy applies to purchases made from Halo at halostore.co. For questions about a return, cancellation or refund, contact us at haloshopcontact@proton.me.

This policy does not limit your statutory consumer rights.

Right of Withdrawal

You may withdraw from your purchase without giving a reason within 14 calendar days after you, or a person designated by you other than the carrier, receive your goods.

For a single order containing goods delivered separately, this period begins when you receive the last item.

To exercise this right, send an unequivocal statement to haloshopcontact@proton.me before the withdrawal period expires. Include enough information for us to identify your purchase. You may use the withdrawal form below, but this is not compulsory.

Returning Your Order

You must send the goods back within 14 calendar days after notifying us of your withdrawal.

Contact us if you need return instructions. Exercising your statutory right of withdrawal does not depend on our prior approval.

Please include the accessories supplied with the product and use protective packaging. Original packaging is helpful but is not an absolute condition for exercising your statutory rights.

You may inspect the goods to establish their nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond what is necessary for that inspection. Opening the packaging alone does not automatically make a diffuser ineligible for return.

Return Shipping Costs

You are responsible for the direct cost of returning goods following a change of mind.

For faulty, damaged or incorrectly supplied goods, we cover the necessary return costs when required under applicable consumer law. Contact us so we can arrange an appropriate return method.

Refunds Following Withdrawal

We will reimburse the payments received for the returned goods, including standard outbound delivery charges where applicable, within 14 calendar days after being informed of your withdrawal.

We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

Additional charges resulting from your choice of a delivery method more expensive than our least expensive standard delivery option are not refundable.

Refunds are made using the original payment method unless you expressly agree otherwise, without reimbursement fees.

Faulty, Damaged or Incorrect Goods

If your product arrives damaged, does not work properly or does not match your order, contact haloshopcontact@proton.me. Please provide your order reference and a description of the issue. Photographs may help us investigate.

You are not required to report a fault within the 14-day withdrawal period to benefit from applicable statutory guarantees. Available remedies are explained in our Terms of Sale.

Cancellations and Exchanges

If you wish to cancel or change an order before dispatch, contact us promptly. We will check whether the requested change can still be made.

If the order has already been dispatched, you may still exercise your applicable withdrawal rights.

For a change-of-mind exchange, contact us to discuss availability and arrangements. This does not affect your right to replacement under a statutory guarantee.