Refund policy
RETURN AND REFUND POLICY
1. Overview
This policy applies to purchases made from Halo at halostore.co.
For questions about returns, cancellations, or refunds, please contact us at haloshopcontact@proton.me.
This policy does not limit your statutory consumer rights.
2. Right of Withdrawal
You have the right to withdraw from your purchase without giving a reason within 14 calendar days after you, or a person designated by you other than the carrier, receive your goods.
For orders containing multiple items delivered separately, the withdrawal period begins when you receive the last item.
To exercise this right, send a clear statement of your decision to withdraw to haloshopcontact@proton.me before the withdrawal period expires.
Please include sufficient information to identify your order.
You may use the withdrawal form provided at the end of this policy, but this is not mandatory.
3. Returning Your Order
You must return the goods within 14 calendar days after notifying us of your decision to withdraw.
If you need return instructions, please contact us. Exercising your statutory right of withdrawal does not require our prior approval.
Please include all accessories supplied with the product and use appropriate protective packaging.
Original packaging is recommended but is not a mandatory condition for exercising your statutory rights.
You may inspect the goods to establish their nature, characteristics, and functioning.
However, you may be responsible for any reduction in value caused by handling beyond what is necessary for this inspection.
Opening the packaging alone does not automatically make a diffuser ineligible for return.
4. Return Shipping Costs
If you return a product because you have changed your mind, you are responsible for the direct cost of return shipping.
If a product is faulty, damaged, or incorrectly supplied, we will cover the necessary return costs when required under applicable consumer law.
Please contact us so we can arrange an appropriate return method.
5. Refunds Following Withdrawal
We will reimburse the payments received for the returned goods, including standard outbound delivery charges where applicable, within 14 calendar days after receiving your withdrawal notification.
We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Additional shipping charges resulting from your choice of a delivery method more expensive than our least expensive standard delivery option are not refundable.
Refunds will be issued using the original payment method unless you expressly agree otherwise.
No reimbursement fees will be charged.
6. Faulty, Damaged, or Incorrect Goods
If your product arrives damaged, does not function properly, or does not match your order, please contact us at haloshopcontact@proton.me.
Include your order reference and a description of the issue.
Photographs may help us investigate and resolve the problem.
You are not required to report a fault within the 14-day withdrawal period to benefit from applicable statutory guarantees.
Your available remedies are explained in our Terms of Sale.
7. Cancellations and Exchanges
If you wish to cancel or modify an order before dispatch, please contact us as soon as possible.
We will check whether your requested change can still be made.
If your order has already been dispatched, you may still exercise your applicable withdrawal rights.
If you wish to exchange a product because you have changed your mind, please contact us to discuss product availability and the arrangements.
This does not affect your right to replacement under an applicable statutory guarantee.
8. Model Withdrawal Form
Complete and send this form only if you wish to withdraw from your purchase.
To:
[LEGAL BUSINESS NAME]
[BUSINESS POSTAL ADDRESS]
Withdrawal Statement
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods:
[GOODS]
Ordered on / Received on:
[DATE]
Name of consumer(s):
[NAME]
Address of consumer(s):
[ADDRESS]
Signature of consumer(s):
[SIGNATURE]
Signature is required only if this form is submitted on paper.
Date:
[DATE]
9. Contact Information
For any questions regarding returns, cancellations, exchanges, or refunds, please contact us.
Email: haloshopcontact@proton.me
Website: halostore.co