Cancellation policy

Purchase Options Cancellation Policy

This policy explains how optional product subscriptions purchased from Halo at halostore.co work and how to cancel future renewals. It supplements our Terms of Sale and Return and Refund Policy.

1. One-time purchases and subscriptions

A one-time purchase is charged once and does not create a recurring subscription. A subscription is created only when you expressly select a subscription purchase option and complete checkout.

Before placing an order, review the products, quantities, delivery frequency, recurring price, any subscription discount, and any shipping charges or taxes displayed at checkout. Your selected subscription renews automatically at the agreed frequency until cancelled.

2. Cancelling your subscription

You may cancel your subscription at any time, without a cancellation fee or a minimum subscription term.

To prevent the next renewal payment, cancel before the next scheduled charge shown in your subscription details. Cancellation stops future renewals; it does not automatically cancel an order for which payment has already been processed.

3. How to request cancellation

Use the subscription management link provided with your subscription, where available, and follow the cancellation steps until you receive confirmation.

If you cannot access the management link, experience a technical issue, or need assistance, email haloshopcontact@proton.me with the email address used at checkout and your order or subscription reference. Never send your full payment card details.

We will acknowledge your cancellation request and confirm its effective date by email. If you have requested cancellation but have not received confirmation, please contact us so that we can check the status.

4. Orders already charged or dispatched

If a renewal payment has already been processed, contact us as soon as possible if you also wish to cancel or change that order. We will check whether it can still be stopped before dispatch.

Cancelling a subscription does not, by itself, create an automatic refund for an order already paid for. Any applicable withdrawal, return, refund, or statutory guarantee rights remain unaffected and are explained in our Return and Refund Policy and Terms of Sale.

5. Pausing, skipping, and other changes

Pausing a subscription or skipping a delivery is different from cancelling it. Where these options are available, check the next billing and delivery dates shown after making a change. A paused or skipped subscription may resume according to the schedule you select.

You are not required to accept a pause, a discount, or another offer instead of cancellation.

6. Your consumer rights

This policy does not limit any mandatory consumer rights, including an applicable right of withdrawal or rights relating to faulty, damaged, or incorrectly supplied goods. Ending future subscription renewals and exercising a right of withdrawal are separate actions.

We will not apply a later version of this policy to remove rights attached to an existing subscription.

7. Contact

For help with a subscription, cancellation, or renewal charge, contact Halo at haloshopcontact@proton.me.