SHIPPING POLICY

1. Delivery Destinations

We ship to selected destinations depending on product availability and shipping conditions.

Available shipping methods and destination restrictions are displayed before you place your order.

If your destination is unavailable at checkout, please contact us at haloshopcontact@proton.me before purchasing.

2. Order Processing

Orders are normally prepared within 5 to 30 business days after payment confirmation, depending on the destination and fulfilment conditions.

Business days are Monday to Friday, excluding public holidays affecting our fulfilment operations.

Processing time is separate from shipping transit time unless a combined delivery timeframe is expressly stated.

3. Shipping Charges

Shipping charges and any applicable free-shipping conditions are displayed before payment.

The total amount shown at checkout includes the shipping charges collected by Halo.

4. Dispatch and Tracking

Where tracking is available, we provide tracking information after your order has been dispatched.

Please note that tracking updates may take some time to appear in the carrier's system.

If your order is shipped in multiple parcels, we will provide the relevant shipment information.

No additional shipping charges will be applied for split shipments unless you agree to them.

5. Fulfilment and Import Charges

Orders are dispatched from [ACTUAL DISPATCH COUNTRIES OR LOCATIONS].

Some orders may be shipped directly by our fulfilment partners.

Import duties, taxes, and customs arrangements depend on the destination country.

[STATE WHETHER IMPORT DUTIES AND TAXES ARE INCLUDED IN THE PRICE, COLLECTED AT CHECKOUT, OR PAYABLE BY THE CUSTOMER UPON DELIVERY.]

Any additional charges not collected at checkout, together with the applicable arrangements where their amount cannot reasonably be calculated in advance, will be disclosed before purchase.

6. Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at haloshopcontact@proton.me.

If an incorrect address or an uncollected parcel results in a return, please contact us to