Shipping policy

SHIPPING POLICY

  1. Delivery Destinations

Available shipping methods and destination restrictions are displayed before you place your order. If your destination is unavailable at checkout, contact haloshopcontact before purchasing.

  1. Order Processing

Orders are normally prepared within (depends on where you live) 5 to 30 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays affecting our fulfilment operations.

Processing time is separate from transit time unless a combined delivery timeframe is expressly stated.

  1. Shipping Charges

Shipping charges and any free-shipping conditions are displayed before payment.

The total shown at checkout includes the shipping charges collected by us.

  1. Dispatch and Tracking

Where tracking is available, we provide tracking information after dispatch. Tracking updates may take time to appear on the carrier’s system.

If an order is sent in several parcels, we will provide the relevant shipment information. We do not impose additional shipping charges for a split shipment unless you agree to them.

  1. Fulfilment and Import Charges

Orders are dispatched from [ACTUAL DISPATCH COUNTRIES OR LOCATIONS]. Some orders may be shipped directly by our fulfilment partners.

Import arrangements for the destinations we serve are as follows: [STATE WHETHER DUTIES AND IMPORT TAXES ARE INCLUDED, COLLECTED AT CHECKOUT OR PAYABLE BY THE RECIPIENT, BY DESTINATION].

Any additional charges not collected at checkout, and the applicable arrangements where their amount cannot reasonably be calculated in advance, will be disclosed before purchase.

  1. Delivery Address

Please check your delivery address before submitting your order. Contact us promptly if a correction is needed.

If an address error or an uncollected parcel results in a return, contact us to arrange the next steps. Any proposed redelivery charges will be explained in advance and must comply with applicable law.

  1. Missing, Delayed or Damaged Parcels

Contact [CONTACT EMAIL] if your parcel is missing, significantly delayed or marked as delivered but not received.

We will investigate with the carrier and arrange an appropriate remedy. A tracking status alone does not prevent you from reporting non-receipt.

If goods arrive damaged, retain the packaging where possible and send us a description and photographs to assist the investigation. These requests do not restrict your statutory rights.

  1. Responsibility During Delivery

For delivery arranged by us, responsibility for accidental loss or damage generally remains with us until you, or your designated recipient other than the carrier, physically receive the goods.

Any statutory exception relating to a carrier independently commissioned by you remains applicable.

  1. Contact

For shipping assistance, email haloshopcontact@proton.me and include your order reference.